FAQS
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FaQs. General Information
Where can I learn more about cosmetic safety and how cosmetics are regulated?
Please visit FDA’s main Cosmetics page, where you will find links to information on cosmetic labeling and label claims, product and ingredient safety, regulatory information, and more.
Are there any laws to protect consumers from unsafe cosmetics?
The FDA has banned 11 ingredients from use in cosmetics in the United States. In comparison, the European Union has banned more than 1,300 ingredients from use in cosmetics.
More pieces of legislation protecting consumers from harmful cosmetic ingredients are in progress. If passed, the Safe Cosmetics and Personal Care Products Act of 2019 would ban more than a dozen toxic ingredients. Many consider this an overdue update to Congress’ last set of regulations on cosmetic safety, the Federal Food, Drug, and Cosmetic Act of 1938.
All this to say the existing legislation on cosmetic safety in the United States isn’t strict enough, leaving the responsibility to find clean products on consumers.
If cosmetics are not FDA-approved, how are they regulated?
FDA-regulated does not mean FDA-approved. FDA does not have the legal authority to approve cosmetics before they go on the market, although we do approve color additives used in them (except coal tar hair dyes).
However, under the law, cosmetics must not be “adulterated” or “misbranded.” For example, they must be safe for consumers when used according to directions on the label, or in the customary or expected way, and they must be properly labeled. Companies and individuals who market cosmetics have a legal responsibility for the safety and labeling of their products.
What is the proper order for facial cleansing?
The proper order for facial cleansing is cleanse, rinse, moisturize.
If natural cosmetics are supposedly better for skin, why aren’t all cosmetics natural?
Cost is one reason. “Talc, mineral oil, phthalates, and composed chemicals are all much less expensive than organic ingredients,” Biondo says..
I haven't received my item. What can I do?
If your item hasn’t arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order’s delivery information in your Purchase history. You’ll be able see the item’s expected delivery date, and the address it’s being shipped to.
How do I return an item?
You can return via Mail or other courier services, like UPS, FedEx, DHL.
Please note: All items should be returned with their original unopened packaging. Worn, used or open items may not be accepted for return/exchange.
Do you offer free shipping on returns?
At this time we are unable to offer free shipping on returns or provide shipping labels.
How long will it take to process my return?
Refunds are processed within 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow 7 to 10 days from the time the return is processed for the refund to be reflected in your account.
What is your return policy?
If you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase within 30 days of receiving your item for a full refund. The products must be unused and in original condition – i.e., in original packaging with all labels and protective stickers intact. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you will receive the desired product as fast as possible, you can order the new item at your own convenience.